Posts Tagged 'social networking'

Time To Do Good

Here is an opportunity to contribute to bettering the world around us.

First is contributing directly to the Mayor’s Fund for the Advancement of New York.  This organization has been carrying forward the tasks of  recovering from hurricane Sandy.  The storm is no longer front page news but that doesn’t mean the urgency is any less for the many people in this area.  I was reminded of this yesterday when I was down at the Office of the Mayor for a meeting.

Second, the New York American Marketing Association  is making donations to the Mayor’s Fund for every registration to our annual holiday celebration.

This year it is on Tuesday, December 4th, from 6 to 8 pm.  JWT has graciously hosting the event for a second year in a row — a very special thanks to Erin Johnson for making that happen.  You can sign up for the event and make additional donations at  It’s a good cause and you’ll have a good time.  What could be better?

NYAMA Holiday Event

This Is Real Social Media – or – Come To The NYAMA Holiday Party on December 13th!

Yes, it’s that time of the year when marketing pulls out all of the stops but marketers occasionally stop to enjoy some of the holiday cheer.

We are kicking off a new tradition at the NYAMA — a festive holiday party on Tuesday, December 13th.  Everyone is invited and encouraged to come.  It’s a chance to meeting people from all areas of marketing including brand management, advertising, market research, design, pr and social media, mobile marketing and so on.

Sign up at the website!

I am also requesting your help.  I’m going to be making some brief remarks about some of the milestones in marketing of the year behind us and 10 predictions for the year ahead.   This is where you come in.  It would be swell if everyone reading this sent in suggestions on either milestones of this year or predictions for next year.  I’ll compile them and use them on the 13th.

NYAMA Holiday Party Invitation

Meet David Rogers, Author of The Network Is Your Customer UPDATED

I am delighted to say that on APRIL 13TH!, David Rogers will be the next author in the NYAMA’s Meet The Author series.  Everyone is welcome to join us!  Since it is a breakfast series, the day will start BRITE and early, from 8 am to 9:30 am.  There will be high octane caffeinated coffee as well as breakfast.  Be sure to sign up now at

David’s new book is “The Network Is Your Customer”  You can learn more about it the easy way by watching David’s video.

A complimentary copy of the book will be given to all attendees.

The Network is Your Customer

To those who haven’t had the pleasure of meeting David at one of Columbia University’s BRITE conferences, then you are in for a treat.  I don’t know if he’s going to bring his saxophone with him.  Perhaps you can start a petition!

[Updated on 4/11 to correct the date that David is going to be at the NYAMA]

BRITE early

The day began with a series of very strong stories. I’ll hit some of the highlights. This is based on my reporter’s notes (a skill learned while working on the college newspaper), not recordings of the sessions.

The over arching theme I took away was “reinvent marketing” because technology has made it imperative and possible.

A secondary theme is the power of storytelling.  Narrative marketing is on the ascendency — although nobody used the phrase “Narrative Marketing”

Visa’s Journey

The first story was the journey that Visa took from a traditional marketing to digit, from telling to socializing. Antonio Lucio shared this journey from when he took over marketing at Visa around the time the company went public. That change in company status was the impetus for his team to

“question our marketing equation”.

First steps included bringing digital “from the margins to the core” — knocking down the silos and cul-de-sacs of marketing. He also set about educating the senior managers and executive team on how marketing needs to change. To do that, his team had to educate themselves about the changes in the marketplace.

This led to creating a completely new model of marketing for Visa: “Audience First” Marketing.

The traditional model was “yell and sell”
The new model was “an army of advocates” creating a “loyalty circle”

They mapped “the traveler journey” as a way of better understanding the realities of the customer journey. The better understanding of the customer journey “changed the way we do advertising”.

Part of that change was the radical idea that “media plan then drives creative executions” and “turning the old model on its head”. The traditional model was all about coming up with the big creative idea first and then identifying the best media vehicles to execute it.

They set 3 social principles:

  • Sharing
  • Recommendation
  • Participation.

They set up a media model that recognizes 3 forms of media:

  • Paid (TV, search)
  • Shared (Facebook)
  • Owned (Visa websites)

The “Audience First” system required a lot of internal education.  They created training modules and also brought it into key executive meetings through the strategic planning and budget process.  That was one way to guarantee the attention of the senior management.

The big challenge ahead is that a new system requires new metrics.  Currently all of the social media sites have their own metrics.  There are no industry wide accepted standards.  This is greater than a Visa issue — it is a challenge for the entire marketing community.  Lucio called for an industry-wide effort, including academia, to create metrics for a cross-platform, multi-channel world.  That is the next frontier.

Edelman’s Insights by Steve Rubel

Edelman digital next presented the top 11 trends that are reshaping marketing.  By trends they mean larger movements, it isn’t a “who’s hot/who’s not”.

In the interest of time (I’ve got some sleep needs ahead of me), I’ll hit on a few of the trends that I find immediately compelling.

#1  Attentionomics:  The old metrics of reach and frequency are empty metrics.  It is more important to measure the value of the attention.  It means thinking in visual terms since visual cues are more engaging.  It means looking at engagement that is relevant by daypart (time of day).

#4  Transmedia Storytelling:  “We love stories.  Society is driven by stories…Technology advances the techniques of storytelling.”

The challenge is that marketing no longer unfolds in a linear beginning, middle and end.”There is a narrative disconnection of time…So we need to help the consumers.”  Part of that is making is easy for employees and customers to tell and share their own stories.  Another part is the the story needs to unfold in a way that is appropriate to the platform.  What might be right for Facebook isn’t necessarily right for Twitter.

#6 The Integrated:  For too long “social media has been isolated.  You need to integrate it into holistic communications.”  Until now social media has been fragmented, not formal.  In the future it needs a central infrastructure, social media command centers to monitor, share and put information into the hands of executives across the company.

“The next brand crisis will erupt on Facebook or Twitter” (for example Kenneth Cole’s twitter about the Egyptian protests).

#7 Ubiquitous social computing:  “All devices will be social media”  Smart phones, tablets, will be the tools for creating and consuming social media, not just the PC.  Therefore Mobility needs to be built into the brand strategy.

#8  Location, location, Facebook.  What happens in Vegas stays…on facebook.  The principles of this trend are a) local b) social c) photo/video d) mobile

Interestingly he ended by stating that traditional TV advertising is still incredibly important.  It sets a foundation that the digital elements and social media can build upon.

Ogilvy’s Big IdeaLs by Tim Maleeny

All of the changes in the world mean that agencies need to change they way they hire, behave and “change the model of brands”  Culture and context are more important than ever before.  The work on Dove was one factor that actually opened a door of insight at Ogilvy and “really crystalized our thinking”.

The old model was:  Ideas = Share of Mind

The new model is:  IdeaLs = Share of Culture

When you find the overlap between “A brand’s best self” and “cultural tension” there is the opportunity for the big IdeaL Ogilvy labels this “the brand platform”

“Brand positioning is fine for a campaign but it creates disposable advertising.”

The Big ideaL is for creating a long term brand platform

The new approach is as focused on the internal audience of employees as the external customers.  Tim gave the example of IBM, where the “the #1 influence on the perception of IBM is the IBM employee”.

Most revealing of the changing models is that Ogilvy has dropped the 360 degree approach.

“360 degrees is a myth.  You cannot be everywhere.  And only 10% to 20% of it really works.

That’s a big about-face for Ogilvy.  It is a powerful statement for the ways companies recognize the need to reinvent marketing.

At the same time, Maleeny did recognize that change is anything but easy.  While everyone sees the need, most companies are “scared” and in denial.  Others marketrs are seeing the changes as inevitable and seizing them as opportunities to move ahead.  As an outside agency, Ogilvy can educate and share the new Brand IdeaL models but they cannot dictate them to clients.

Okay, enough for now.  More BRITE to come in future entries.



Save the dates

Here are two upcoming events from the NYAMA in January:

On January 6th there is a NYAMA networking event at 47 East 29th Street, the Red Sky Lounge, from 6 to 8 pm.  It’s social networking the old fashioned way.

And on January 20th there is a real treat.  We’ll have 3 special guests speaking about How to manage a brand crisis in an age of social media.

Remember Steven Slater?  He’s the Jet Blue flight attendant who jettisoned his career this past August, making headlines around the world.  We’ll have Jenny Dervin from Jet Blue on hand to tell us how they handled that brand crisis!

Jet Blue in the News

We’ll have Kirk Stewart of APCO to give some insight into the influence of social media on the reputations of Nike and Toyota when those two brands had crises.

And we’ll have Erich Joachimsthaler of Vivaldi to share his views on the importance of Social Currency to brand reputation.  You may have seen his study on Social Currency in Fast Company and other publications.

Fast Company article on Social Currency


More details at

Zappos’ CEO is delivering happiness in NYC

Now that the news embargo has been lifted, I can tell you that Tony Hsieh, the CEO of Zappos, will be making one keynote speaking appearance in New York City in early September.  September 10th, to be more accurate.

So join us on Friday, September 10th, as the NYAMA hosts Tony Hsieh to celebrate the publication of his new book, “Delivering Happiness”.  It’s early in the morning (starts at 8am) which is always a challenge for some of us.   It will be held at Fordham University, just behind Lincoln Center.

You can download the information here.  Or you can go to the NYAMA website and learn more about the program as well as about the NYAMA.

Zappos CEO Keynote Speech

Zappos CEO Keynote Speech

Personally I think that “Delivering Happiness” is understated compared to the sheer excitement and ecstasy that a Zappos box brings to my household.  I can see how my alternative title for his book, “Delivering Ecstasy”, might attract the wrong audience.

Free Drinks at the NYAMA!

Okay, now that I’ve caught you attention, I’ll give you the fine print.

This coming Tuesday evening, 8/3, the New York American Marketing Association is having a social networking event at Pranna.  That’s 79 Madison Avenue (near 28th Street).  Details here.

Or you can get the information here.

.New York American Marketing Association

And this was misleading because there’s only 1 free drink but there are plenty of hors d’oeuvres.  So, to correct this misleading headline, I’ll buy your second drink for the first 3 people who are at Pranna and said they read this in the blog!

See you then!

The sociology of Facebook

There’s been a complaint lately in my household.  Facebook has gone ahead with yet another ‘improvement’.   It is now “simplified” which seems to be an acknowledgement that the last “improvement” was not such a great improvement.  At the same time, it is just as rigid and impossible to individualize as the previous versions.

There is an interesting article about Facebook in the current issue of the NYRB.  You can link to it here.  The writer, Charles Johnson, discusses many aspects of Facebook and its success — including the elitist beginnings at Harvard that still give the site a certain cache.

In Facebook he sees a company that can begin to take on Google in the online advertising world, assuming that the Facebook Connect feature is widely adopted.

Facebook Connect, if it becomes widely used across the Internet, would enable Facebook to sell ads not just on its own pages but elsewhere as well. Google makes its largest profits through “search advertising,” where a query for “insurance” will result in ads for companies such as Geico or Allstate. But Google has never been as successful at “display advertising,” the name for the ads that show up beside everything online—from party photos to news stories—where it’s not clear what, if anything, users want to buy. Facebook, with much more precise information about its members, will likely be able to sell far more effective display advertising than Google. Whether members will be disturbed by this expansion of targeted ads—a person who lists her religion as “Jewish” may see Jewish-themed advertising not just in Commentary magazine but on every Web site she visits—and whether ever more targeted advertising will turn members off the site—does listing a love for the Marquis de Sade mean you want ads for leather?—remains to be seen.

Is this the advertisers dream, the civil libertarian’s nightmare or both — or neither?  The more fundamental question is what happens when the economics fail?  Facebook is marginally profitable.  Twitter is not profitable at all.

In the World of Facebook – The New York Review of Books

Marketing networking event in NYC

On Tuesday, Jan 26th, there is a networking event sponsored by the New York chapter of the American Marketing Association.

This networking is in the original forum for social media — a bar.  It’s not digital but there will be drinks.

It is at Pranna (Madison and 28th St), from 6 to 8 pm.  You can register here.

I’m not the only one who doesn’t give a tweet

A couple of days ago I wrote about why this blog is not a tweet.

Since then I’ve come across this new and quite interesting study by the good folks at Weber Shandwick.  They have studied the Twittering of Fortune 100 companies and discovered:

27% of the companies don’t have a corporate Twitter account

50% of accounts have fewer than 500 followers

Another 15% of accounts are not used at all.

If I can count correctly, that’s 65% of existing corporate Twitter accounts are languishing.  For all of the talk about Twitter, it seems that many companies are not actively engaged with it.  Why they aren’t is not directly answered in the study.  It could be for any number of reasons including a strategic decision, a lack of resources, a lack of understanding, no measurable ROI and so forth.  It could be that many companies jumped on so many digital bandwagons in the good days past that they are wary of doing so again in today’s economic climate.  This is all speculation, of course.

It’s a good smart study, highly recommended for anyone who wants some facts about corporate usage of Twitter and best practices.


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